At Indus 3, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, interact with our services, or make a purchase.
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order or fill out a form.
Technical Information: IP address, browser type, device type, operating system, and browsing behaviour using cookies and analytics tools.
Business Information: Company name, project requirements, or technical specifications provided during enquiries or quotations.
We use your information to:
Process and deliver your orders for burner parts, boilers, and industrial components.
Respond to your enquiries and provide customer support.
Improve our website performance, services, and product offerings.
Send updates about promotions, new products, or service changes (only if you opt-in).
Maintain security, prevent fraud, and comply with legal obligations.
We respect your privacy and will never sell your data. However, we may share information with:
Service Providers: Payment gateways, shipping companies, and IT support providers who help us deliver our services.
Legal Authorities: When required to comply with applicable laws, regulations, or court orders.
Business Transfers: In case of a merger, acquisition, or restructuring of Indus 3.
We use industry-standard safeguards, including:
SSL encryption on our website to protect your transactions.
Secure payment gateways provided by trusted banking partners.
Restricted access to sensitive data, available only to authorised personnel.
Our website uses cookies to improve user experience. Cookies help us:
Remember your preferences (e.g., saved cart items).
Analyse traffic and website performance via tools like Google Analytics.
Provide relevant promotions and product recommendations.
👉 You can disable cookies in your browser settings, but some features of the site may not function properly.
As a user, you have the right to:
Access, update, or request deletion of your personal data.
Withdraw consent from receiving marketing communications.
Request a copy of the data we hold about you.
File a complaint with local data protection authorities if you believe your rights are violated.
We retain your personal data only for as long as necessary to:
Complete your transactions.
Provide after-sales service and warranty support.
Fulfil legal or regulatory requirements.
Our website may contain links to external sites. Indus 3 is not responsible for the privacy practices or content of third-party websites.
Although Indus 3 is based in Pakistan, users worldwide can access our website. By using our services, you agree that your information may be transferred and processed in Pakistan.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Indus 3 – Head Office
📍 Address: Zulfiqar Centre, Lahore, Pakistan
📞 Phone: (+92) 344-14-44-888
✉️ Email: info@indus3.pk